Securus Technologies: Leaders in Customer Satisfaction

Securus Technologies is irrefutably a leading provider for offender technology solutions, based in North America. The company is headquarter in Dallas Texas but has contracts in facilities all over North America. Today, they boast of having contracts with over 3,500 correctional facilities. They also have recorded service to over 1.2 million inmates.

 

 

The success of Securus can be attributed to the leadership of Rick Smith, its CEO. He is one leader who cannot tolerate mediocracy in service provision. He has been in the industry for decades and provision of technology solutions is not new to him. He is interested in ensuring that Securus is not only making profits but they are doing so in a meaningful way. He derives satisfaction in seeing that their clients’ needs are met.

 

 

Securus is a BBB accredited company, with an A+ rating. This means that they excel in service delivery. It also means that the company is trustworthy and when you ask for referrals in this specific industry, the name Securus will most definitely pop up. Aside from working in the guidelines of BBB, the company has heavily invested in improving their services.

 

 

In the recent past, the company invested $650 million to technological innovations. Some of that money went towards building a stately call center. The company testifies that they work hard to develop a new app every other week. The apps all have one function- To aid in crime deterrence.

 

 

In a press release that was made by Securus, through PRNewswire, Securus said that they do not blow their own horn when they say that they are the industry leader. Rather, their clients can also attest to this. They released a number of reviews from their customers to confirm that.